No matter what package, service, or product you purchase from Breathing Space Creative, you’ll quickly notice that communication is at the core of everything we do.
Whether it’s communicating with your authors, or working with you, it is our goal to make sure you feel taken care of and well-informed.
Communication is the link that can make or break an organization, team, or important relationship.
That being said, communication is also not something that comes naturally to most, and it’s often the one aspect that gets tossed onto the back burner.
What does BSC author care look like?
How does it work?
If you select author care packages 1-3, you will be asked to provide us with the contact info for your selected authors. Here is what the communication will look like:
Step one: We receive the author contact info from you after you’ve signed on as a client.
Step two: We send an introductory email to your authors, cc’ing you. In this email we introduce ourselves and our services, and how we can help support them. We will also link to our author care questionnaire which will help us pinpoint some fantastic resources and personalized support that match the individual needs of the author. Ever author you select will have dedicated one-on-one support if that is what suits them best.
All author communication with you, will remain the same. We are simply here as an added layer.
When our care consultants are in touch with your authors, we will use authentic communication:
Since designing, implementing, and facilitating online writing courses and workshops (with correspondence being 85 percent written via online platforms), communicating with a remote magazine staff and being responsible for “holding things together,” and corresponding with over 126 authors and
publishers at one time with one main outcome, I found it more and more important to have these conversations and outline the ideas we tend to gloss over. I myself have been guilty of rushed communication in the past which was another catalyst for communication with intention.
Below are the things we consider when communicating in a professional environment.
Online written communication: what things can be hard to read?
Tone (are you upset, angry, hurt? Online communication will rarely portray this accurately).
Sense of urgency (do you need a resolution NOW?)
What you need/want the recipient to do?
Questions we consider before reaching out to anyone with whom we have a professional relationship.
Have I allowed myself enough time to think about not only what I want to say but why and how I want to say it?
Is now the right time?
Do I know what I want the outcome to be? If I am looking for a resolution, what action items do I bring to the table, and which ones am I truly willing to take on?
Do I want to have a conversation, or do I really just want to vent/rant? aka no outcome needed except the airing of grievances.
What platform should I use to communicate?
Do I know the difference between discussion and dialogue? Am I willing to look into this and learn and practice the difference?
What do you assume?
all authors know how to use tracked changes
business people and working professionals do not need author care as first-time authors
all authors reply to emails in a timely manner
email is the best form of communication for everyone
authors do not need emotional support while on tour
no author would ever back out of an event because of feeling tokenized or unsafe
book production stalls because publishers have to step in when unforeseen circumstances arise
all authors know how to give interviews in all forms (email, TV, radio, phone)
authors do not need pep talks
authors will stay with the same publisher forever
authors will never feel overwhelmed by CanLit
authors will never feel tired
authors are always prepared for panels
authors can answer all audience questions with ease
all authors know how to self-promote and feel comfortable doing so
all authors use social media
all authors have community
all authors have communication skills
If you have never asked an author about any of the above, then you have assumed the above statements to be true.
We can change this. And this is step one!